1📥 Information We Collect
Fixed Matches VIP ("we", "our", "the Site") operates fixedmatchesvip.com, a platform offering high-confidence football betting analysis across markets such as 1X2, Correct Score, BTTS, HT/FT, Over/Under 2.5, Corners, and Yellow Cards. To provide this service responsibly, we collect a minimal amount of information.
✍️ Information You Provide
- Account details — username, email address, and a hashed password when you register.
- Communication content — any messages you send via our Crisp chat widget or feedback forms.
- Subscription identifiers — when you join VIP via Patreon, we receive your Patreon username and tier status (never your card details).
🤖 Information Collected Automatically
- Technical data — IP address, browser type, device type, operating system, referring URL.
- Usage data — pages visited, time spent, prediction categories viewed.
- Security logs — failed login attempts and suspicious activity flags.
🚫 What We Do NOT Collect
- We do not collect or store payment card numbers, CVVs, or banking credentials.
- We do not request government IDs, passport copies, or biometric data.
- We do not track you across unrelated websites for advertising purposes.
2🛠️ How We Use Information
We use collected information for clear, legitimate purposes only:
- Service delivery — to authenticate your account and grant access to expert-reviewed picks.
- Communication — to respond to support inquiries via Crisp chat.
- Quality improvement — to understand which prediction markets (Correct Score, BTTS, HT/FT, etc.) members engage with most.
- Security & fraud prevention — to detect brute-force attempts, bot traffic, and account abuse.
- Legal compliance — to meet regulatory obligations and enforce our Terms of Service.
3🍷 Cookies & Tracking
Cookies are small text files stored in your browser. We use them sparingly and only where they add real value.
✅ Essential Cookies
Required for login sessions, CSRF token protection, and remembering your cookie preferences. These cannot be disabled because the site cannot function without them.
📊 Analytics Cookies
Anonymous, aggregated data via Google Analytics that helps us understand traffic patterns. IP addresses are anonymized before storage.
🌍 Third-Party Cookies
Set by services such as Crisp Chat (live support) and Cloudflare (security & performance). These third parties have their own privacy policies, which we encourage you to review.
🔍 Managing Cookies
You can clear or block cookies via your browser settings. Note that disabling essential cookies will prevent login and break key site functions.
4🤝 Third-Party Services
We rely on a small number of trusted partners to operate efficiently:
- Patreon — handles all VIP subscription billing. Visit our Patreon for their privacy policy.
- Cloudflare — provides DDoS mitigation, SSL termination, and CDN performance.
- Crisp Chat — powers our live support widget; messages are stored on Crisp's secure infrastructure.
- Google Fonts — delivers typography assets; Google may log the IP address of the request.
- Google Analytics — anonymized, aggregated usage analytics.
Each provider is bound by its own data-processing agreement and complies with GDPR standards.
5🛡️ Data Storage & Security
Security is engineered into every layer of our platform:
- HTTPS everywhere — all traffic is encrypted with TLS 1.2 or higher.
- Password hashing — passwords are stored using bcrypt with a strong work factor; we cannot read your plain password.
- Brute-force protection — repeated failed logins trigger automatic temporary lockouts.
- CSRF tokens — every state-changing form is protected against cross-site request forgery.
- Server hardening — restricted SSH access, firewall rules, and regular security patching.
6🌍 User Rights — GDPR
If you reside in the European Economic Area (or comparable jurisdictions), you have the following rights:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete information.
- Erasure ("right to be forgotten") — request deletion of your account and associated data.
- Restriction — ask us to limit the way we use your data.
- Portability — receive your data in a structured, machine-readable format.
- Object — object to processing based on legitimate interests.
- Withdraw Consent — revoke any consent you previously gave at any time.
To exercise any of these rights, contact us via the Crisp chat icon at the bottom-right of any page. We respond to verified requests within 30 days.
7🔞 Children's Privacy
Fixed Matches VIP is strictly for adults aged 18 and older. We do not knowingly collect data from minors. If you are under 18, you must not use this site, register an account, or subscribe to VIP services.
If you are a parent or guardian and believe a minor has provided us with personal information, please contact us immediately so we can delete the account and associated data.
8⏰ Data Retention
We keep data only as long as necessary:
- Active accounts — retained for as long as the account remains in good standing.
- Inactive accounts — automatically flagged and removed after 12 months of inactivity.
- Analytics data — anonymized and deleted after 90 days.
- Security & access logs — retained for 6 months for fraud prevention.
- Support chat transcripts — kept up to 12 months for quality assurance.
You may request earlier deletion at any time via your GDPR rights.
9📖 Changes to This Policy
We may update this Privacy Policy occasionally to reflect new features, legal requirements, or partner changes. The "Last Updated" date at the top of this page always reflects the most recent revision.
For substantial changes — such as new categories of data or new third-party processors — we will notify members via on-site banners or account notifications before the changes take effect.
10📬 Contact Us
Questions, concerns, or want to exercise your data rights? We're here to help.
👉 Click the 💬 Crisp chat icon at the bottom-right of any page on fixedmatchesvip.com. Our team typically replies within a few hours during operating times.
For related policies, see the documents below: